At DivinePath.com, we strive to provide high-quality and transformative experiences to our users. We understand that there might be instances where you may seek a refund for a service or product you have purchased. Our refund policy is designed to be fair and transparent to ensure customer satisfaction.
Eligibility for Refunds:
a. Online Classes and Courses: If you have purchased an online class or course, you may be eligible for a refund if you request it within [X] days from the date of purchase.
b. Workshops and Events: For workshops and events, the eligibility for a refund may vary depending on the specific event. Please refer to the event details for the refund policy applicable.
c. Physical Products: If you have purchased a physical product (e.g., books, merchandise) from DivinePath.com, you may be eligible for a refund if the product is damaged or defective. Please contact us within [X] days of receiving the product to request a refund.
How to Request a Refund:
a. To request a refund, please send an email to [email address] with the subject line "Refund Request."
b. In your refund request, include your order details, the reason for the refund, and any relevant supporting information.
Refund Processing:
a. Upon receiving your refund request, we will review the information provided.
b. If your request meets the eligibility criteria, we will process the refund within [X] business days.
c. The refund amount will be issued using the same payment method used for the original purchase.
Non-Refundable Items/Services:
a. Donations: Donations made to DivinePath.com or any affiliated charities are non-refundable.
b. Downloadable Content: Any downloadable content, such as e-books or digital resources, is non-refundable.
c. Services Consumed: Refunds will not be provided for services that have already been consumed or completed.
Event Cancellations:
a. In the event of a workshop or event cancellation initiated by DivinePath.com, you will be entitled to a full refund of the event registration fee.
b. In case of any changes to the event schedule, we will make reasonable efforts to accommodate attendees, and refunds may be processed as appropriate.
Disputes and Chargebacks:
a. We request users contact us directly to resolve any issues before initiating a dispute or chargeback with their payment provider.
b. In the event of a dispute or chargeback, our team will work with you to address the matter promptly and fairly.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email address].
Please note that the refund policy mentioned above is subject to change without prior notice. We recommend reviewing the refund policy before making any purchases on DivinePath.com.
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